Qualifications & Job Requirements

• Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.

• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency†skill.

• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.

• Accept work assignments from Service Writer/Manager.

• Request parts for the job as early as possible when needs become known. 

• Perform service, repair and customization work in accordance to factory specifications.

• Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.

• Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customers may be contacted and notified of the delay. 

• After the job is finished ensure proper completion and filing of paperwork. 

• Keep work areas as clean as possible and assist others with maintaining shop cleanliness. 

• Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager. 

2) Customer Service

• Minimize come-backs and deal with them promptly and satisfactorily when they do occur. 

• Keep customers’ vehicles cleaner than when they were dropped off. 

3) Other Duties

• As assigned.

• No Supervisory Responsibilities

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all interactions with customers and employees.

• Be prompt and available for flexible scheduling.

• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.

• Focus on quality.

• The noise level in the work environment is usually loud.

• Requires the use of both hands.

• Frequently required to bend, stoop, crouch, reach, handle tools, and lift ____lb. of material.

• Frequently requires the ability to balance and push a  700 lb. motorcycle. 

• Frequently works near moving mechanical parts.

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

• Occasionally, exposed to exhaust fumes or other airborne particles.  

  
  

  GENERAL TOOLS

  
  

  3/8†Drive Socket Sets

  
  

  Combination Wrenches

  
  

  ELECTRICAL

  
  

  3/8†to 3/4†6 & 12 point

  1/8†to 1 1/2â€

  Digital multi meter

  Screwdriver Sets

      (shallow & deep)

  19mm & 12 mm

  10 amp scale

  Flat #1, 2, 3, 4

  3/8†to 9/16†6 & 12 point

  
  

  300 ma scale

  Phillips #1, 2, 3, 4

      (wobble socket)

  Line Wrenches

  
  

  Posi-Drive #1, 2, 3, 4

  
  

  1/4â€, 5/16â€, 3/8â€, 7/8â€

  Test Light

  Angle Driver (for carb adjust)

  Spark Plug Sockets

  
  
  
  

  18mm & 13/16

  Crescent Wrenches

  Jumper Leads

  Pliers Sets

  
  

  4â€, 6â€, 8â€, 10â€, & 12â€

  3 ea (14 Gauge W/30

  Common

  3/8†Drive Allen Sockets

  
  

  amp clips 24†long)

  Vice Grip

  Straight & Ball Sockets

  Allen Wrenches

  
  

  Needle Nose

      (short & long)

  1/16†to 7/16â€

  Timing Light

  Sidecut

  3/16†to 3/8†Long 6mm

  
  
  

  Channel Lock

  
  

  Ball Peen Hammers

  ENGINE

  Hose Clamp Crimpers

  Crows Foot Set

  2,4,8,12,16, & 28 oz.

  Piston Ring Compressor

  Snap ring

  3/8†to 1 1/8â€

  
  
  

  Small to Large

  
  

  Brass Hammer

  Dial Calipers

    (Straight 45 & 98 degree)

  Torx driver bit set

  
  
  
  

  Up to & including # 40 & 45

  Dead Blow Hammer Set

  Micrometer Set

  1/4†Ratchet Set

  
  
  
  
  

  Torque Adapter Set

  Plastic Tip Hammer Set

  Small Hole Gauges

  1/4†Extension Sets

  3/8 to 3/4

  
  
  

  2†to 6†Straight

  
  

  Punch & Chisel Set

  Telescoping Gauges

  1†to 8†Wobble

  1/2†Ratchet Set

  
  
  
  
  

  Complete Set of Metal Files

  Steel Rule

  1/4†T-handle

  1/2†Extension Sets

  File Handles

  
  
  

  2†to 12†Straight

  Thread Files

  6†Machinist's Square

  1/4†Air Ratchet

  1†to 12†Wobble

  Jewelers Files

  
  
  
  
  

  CHASSIS

  1/4†Drive Socket Sets

  1/2†T-handle

  Feeler Gauge 

  Wheel Bearing packer

  1/4†to 1 1/2†6 & 12 point

  
  

  Flat & Wire Type

  
  

      (shallow & deep)

  1/2†Drive Socket Sets

  
  

  Spoke Wrench

  1/4†to 1 1/2†6 & 12 point

  3/8†to 1 1/2†6 point shallow

  MISC TOOLS

  
  

      (wobble socket)

  
  

  Safety Glasses

  Valve Core Tool

  
  

  Hand Impact Driver & Bits

  
  
  

  3/8†Ratchet Set

   

  Drill Bits - All to 1/2â€

  6†dial vernier

  
  

  Air Impact Wrenches

  Number, letter, fractional

  
  

  3/8†Extension Sets

  3/8† & 1/2

  
  

  Plumb bob

  2†to 12†Straight

  
  

  Hacksaw With blades

  
  

  1†to 12†Wobble

  Torque Wrenches

  
  

  Six 24†Bungee cords

  
  

  3/8†to 288†lb.

  3/8†or 1/2†Drill

  
  

  3/8†T-Handle

  3/8†to 75†lb.

   

  Belt tension gauge

  
  

  1/2†to 288†lb.

  Pop Rivet Gun

      (HD35381)

  3/8†Air Ratchet

  
  
  
  
  
  

  Flashlight